Privacy Policy

The purpose of our privacy policy is to comprehensively describe the various types of information collected during your interaction with the website and explain how we use that information.

Collected Information

When using our website, the user may transmit various personal data, such as name, e-mail, telephone number and/or cell phone number, among others. The communication of this data is optional and of the entire responsibility of the user.

We collect information about you when you place a contact request for a service, when you call, or when you subscribe to our monthly newsletter.

The personal data collected are those necessary for the purpose for which you contacted us, processing data such as your name, address, telephone number, e-mail address, subject, TIN (in the case of a commercial transaction) and identification document (in the case of exercising a right). By providing your personal data, you are authorizing its collection, use, and disclosure according to the rules defined herein.

We ask you not to send or share with the Instituto de Apoio à Criança any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data, health data, or data concerning sex life or sexual orientation.

Each time you access our website and its contents, access data are additionally saved in the form of a log. Each record may include the following data:

  • The website from which our page is accessed;
  • The IP address;
  • The date/time of accesses;
  • The customer’s request;
  • The response code http;
  • The amount of data transmitted;
  • Information about the browser and operating system used.

The information collected will be used to make your visit to our site as productive and enjoyable as possible. Ensuring the confidentiality of the personal data of our website users is important to Instituto de Apoio à Criança.

Information regarding customers, members, subscribers, or visitors using the website will be treated in accordance with the General Data Protection Regulation of 25 May 2018 which replaced the Data Protection Act of 26 October 1998 (Law No. 67/98).

How We Use Your Information

The data collected on our website is used to process your request and, if you agree, to e-mail you information about marketing articles, products and services that we think may be of interest to you.

We use the information collected from the website to customize your next visits to our website.

Instituto de Apoio à Criança does not share your information for marketing campaigns with outside companies or transfer your Personal Data to a third country.

You have the right to lodge a complaint with a European Union Supervisory Authority regarding the protection of your Personal Data. The Instituto de Apoio à Criança will collaborate with the Supervisory Authority by providing it with all the information that, in the exercise of its powers, is requested of it by the Supervisory Authority.

As the Holder of your Personal Data, you have the right to access, rectification, erasure (right to be forgotten), restriction of processing and portability and to object to the processing of personal data in accordance with the General Data Protection Regulation.

If you wish to exercise your rights, you should contact us, in writing, by e-mail or by post to our headquarters address. To ensure your protection, you may be asked for proof of your identity.


Read about our cookie policy onthis page.

Links to Third-Party Websites

Instituto de Apoio à Criança has external links to other sites, which may contain useful information or tools for visitors.’s privacy policy does not apply to third party sites, so when you visit those sites from our site you should read their privacy policies. We are not responsible for the privacy policies or content present on these sites.

Campaigns and Marketing

The Child Support Institute uses email marketing to communicate with its clients and potential clients frequently. All campaigns created by us are opt-in, meaning that no email will be sent unless the user has confirmed their interest in receiving such communication.

Privacy Policy Update

Our privacy policies are reviewed regularly and any changes will be posted on this Web site. If you have any questions about our Privacy Policy, please feel free to contact us.